Return & Refund Policy
Coastline Connection
At Coastline Connection, we want you to love what you ordered. Every product is made especially for you, allowing us to reduce unnecessary inventory and waste.
Because our products are made to order, we are unable to accept returns or exchanges for incorrect sizing, color selection, or changes of mind.
However, if something isn’t right with your order, we’re here to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.
To help us resolve the issue, please provide:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem
Once the issue has been reviewed and approved, we’ll arrange a replacement at no additional cost or issue a refund.
Sizing and Exchanges
Since each item is printed specifically for your order, we cannot offer exchanges for incorrect sizes or colors.
We encourage customers to review the sizing charts provided on each product page before placing an order.
Lost Packages
If your order hasn’t arrived, please contact us within 30 days of the estimated delivery date so we can investigate and determine the appropriate resolution.
Order Cancellations
Orders enter production shortly after being placed. If you need to make a change or cancel an order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once production has started.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Contact Us
If you have any questions or concerns about your order, please reach out through our website’s contact page.
We appreciate your support of Coastline Connection and want every purchase to be a positive experience.
Coastline Connection — Made for the Journey.
