Return & Refund Policy

Coastline Connection

At Coastline Connection, we want you to love what you ordered. Every product is made especially for you, allowing us to reduce unnecessary inventory and waste.

Because our products are made to order, we are unable to accept returns or exchanges for incorrect sizing, color selection, or changes of mind.

However, if something isn’t right with your order, we’re here to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

To help us resolve the issue, please provide:

• Your order number
• A brief description of the issue
• Clear photographs showing the problem

Once the issue has been reviewed and approved, we’ll arrange a replacement at no additional cost or issue a refund.

Sizing and Exchanges

Since each item is printed specifically for your order, we cannot offer exchanges for incorrect sizes or colors.

We encourage customers to review the sizing charts provided on each product page before placing an order.

Lost Packages

If your order hasn’t arrived, please contact us within 30 days of the estimated delivery date so we can investigate and determine the appropriate resolution.

Order Cancellations

Orders enter production shortly after being placed. If you need to make a change or cancel an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once production has started.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact Us

If you have any questions or concerns about your order, please reach out through our website’s contact page.

We appreciate your support of Coastline Connection and want every purchase to be a positive experience.

Coastline Connection — Made for the Journey.

Coastline Connection — Frequently Asked Questions

1. How long does it take to process my order?

Each item is made to order. Production typically takes 2–5 business days before shipping.

2. How long does shipping take?

Shipping times vary depending on your location. You'll receive tracking information once your order ships.

3. How do I choose the right size?

We recommend checking the size chart on each product page before ordering. Sizing may vary slightly between styles.

4. Can I return or exchange an item?

Because our products are made to order, we don't accept returns or exchanges for incorrect sizing, color selection, or changes of mind.

5. What if my order arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us within 30 days with your order details and photos. We'll help arrange a replacement or refund when eligible.

6. Can I cancel or change my order?

Contact us as soon as possible. Once an order enters production, we may not be able to make changes or cancel it.

7. Where are your products made?

Our designs are original to Coastline Connection. Products are printed and fulfilled through our production partners, with fulfillment locations varying by product and destination.

8. How should I care for my apparel?

For best results, machine wash cold, inside out, with similar colors. Avoid bleach and high heat to help preserve the print.

9. Will the colors look exactly like the website photos?

We do our best to represent colors accurately. Slight variations may occur due to screen settings and the printing process.

10. How can I contact Coastline Connection?

You can reach us through our website's Contact Us page with any questions about your order or products.