Refund policy

RETURN & REFUND POLICY

Coastline Connection

At Coastline Connection, we want you to be happy with your purchase. Each product is made to order, and we take care to ensure your items arrive as expected.

Please review our return and refund policy before placing an order.

1. Returns & Exchanges

Because our products are made specifically for each order, we generally do not accept returns or exchanges for:

● Incorrect size selection

● Incorrect color selection

● Changes of mind

● Personal preferences regarding fit or style

We encourage customers to review product descriptions and sizing charts carefully before purchasing.

This policy does not affect your rights under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.

To help us resolve the issue, please provide:

● Your order number

● A description of the problem

● Clear photographs showing the damage, defect, or incorrect item

We will review your request and, when appropriate, arrange a replacement or refund at no additional cost.

3. Refunds

Approved refunds will be issued to the original payment method.

Once processed, refunds may take approximately 5–10 business days to appear in your account, depending on your financial institution.

Shipping charges are generally nonrefundable except when required by law or when a refund is approved due to an error, defect, or other qualifying issue.

4. Order Cancellations & Changes

Because our products are made to order, production may begin shortly after your purchase.

If you need to cancel or modify an order, please contact us as soon as possible.

We will do our best to accommodate your request, but cancellations or changes cannot be guaranteed once production has begun.

5. Lost or Missing Packages

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will review the tracking information and work with our fulfillment and shipping partners to investigate the issue.

Depending on the circumstances, we may arrange a replacement or refund.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, additional shipping charges may apply for reshipment.

Please contact us immediately if you notice an error in your shipping information.

7. Return Shipping

For approved claims involving damaged, defective, or incorrect products, we will provide instructions if a return is necessary.

Please do not send products back without contacting us first.

In many cases, photographic documentation may be sufficient to resolve the issue without requiring a physical return.

8. Contact Us

For questions, refund requests, or assistance with an order, please contact:

Coastline Connection

Website: www.coastlineconnection.net

Email: shopcoastline.us@gmail.com

Please include your order number when contacting us about a purchase.

We appreciate your support and thank you for shopping with Coastline Connection.